At Svika.org, we collect information that you provide directly to us when you:

• Make a donation through our website
• Apply to volunteer with our organization
• Contact us through our contact forms
• Subscribe to our newsletter
• Use our emergency services

The types of information we may collect include:

• Personal identifiers (name, email address, phone number)
• Professional information (medical qualifications, certifications)
• Financial information (donation amounts, payment methods)
• Emergency contact information
• Medical specializations and experience

We use the information we collect to:

• Process donations and provide receipts
• Evaluate volunteer applications and conduct background checks
• Respond to your inquiries and provide customer support
• Send newsletters and updates about our work
• Coordinate emergency medical responses
• Comply with legal obligations and regulatory requirements
• Improve our services and website functionality

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or conducting our business
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Emergency Situations: We may share medical information with healthcare providers during emergency responses
• Consent: We may share information with your explicit consent

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection practices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Withdraw consent where processing is based on consent
• Unsubscribe from our newsletters at any time

Given the nature of our medical services, we handle sensitive health information with special care:

• Medical information is only collected when necessary for emergency response
• Health data is shared only with authorized medical personnel
• We comply with applicable healthcare privacy regulations
• Medical records are stored securely and access is strictly controlled

Our website may use cookies and similar tracking technologies to enhance your experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide personalized content and recommendations

While we provide medical services to children, our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

Your information may be transferred to and processed in countries other than Zimbabwe. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have any questions about this privacy policy or our data practices, please contact us: