By accessing and using the Svika.org website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Svika.org is a non-profit organization providing emergency pediatric medical services across Zimbabwe. Our services include:

• 24/7 emergency medical response for children
• Medical transportation services
• Volunteer coordination and training
• Community health education
• Fundraising and donation processing

IMPORTANT: Our emergency services are provided on a best-effort basis. While we strive to respond to all emergency calls promptly, we cannot guarantee response times or availability.

• Emergency services are provided free of charge to those in need
• We reserve the right to prioritize cases based on medical urgency
• Users should also contact local emergency services (999) when appropriate
• We are not a replacement for traditional emergency medical services

Volunteers are essential to our mission. By applying to volunteer, you agree to:

• Provide accurate and complete information in your application
• Undergo background checks and credential verification
• Complete required training programs
• Maintain professional standards and ethical conduct
• Respect patient confidentiality and privacy
• Follow all organizational policies and procedures

When making donations through our website:

• All donations are voluntary and non-refundable unless required by law
• Donations will be used to support our charitable mission
• We provide receipts for tax-deductible donations where applicable
• Payment processing is handled by secure third-party providers
• We do not store credit card information on our servers
• Recurring donations can be cancelled by contacting us

IMPORTANT MEDICAL DISCLAIMER:

• Our services are provided by qualified medical professionals
• We provide emergency and urgent care, not routine medical care
• Always consult with your primary healthcare provider for ongoing medical needs
• In life-threatening emergencies, call 999 immediately
• We are not liable for medical outcomes beyond our direct control
• Treatment decisions are made by qualified medical personnel

You agree to use our website only for lawful purposes and in accordance with these terms:

• Do not use the website for any fraudulent or illegal activities
• Do not attempt to gain unauthorized access to our systems
• Do not interfere with the website's functionality or security
• Do not submit false or misleading information
• Respect the intellectual property rights of others

The content on this website, including text, graphics, logos, images, and software, is the property of Svika.org and is protected by copyright and other intellectual property laws. You may not:

• Reproduce, distribute, or display our content without permission
• Use our trademarks or logos without authorization
• Create derivative works based on our content
• Use our content for commercial purposes without consent

To the fullest extent permitted by law, Svika.org shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from website downtime or technical issues
• Actions or omissions of third-party service providers
• Medical outcomes beyond our reasonable control

You agree to indemnify and hold harmless Svika.org, its officers, directors, employees, and volunteers from any claims, damages, or expenses arising from:

• Your use of our website or services
• Your violation of these terms of service
• Your violation of any third-party rights
• Any false or misleading information you provide

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices regarding the collection and use of your personal information.

These terms of service are governed by and construed in accordance with the laws of Zimbabwe. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.

We reserve the right to modify these terms of service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes acceptance of the new terms.

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms will remain in full force and effect.

If you have any questions about these terms of service, please contact us:

For medical emergencies, call our 24/7 hotline: +263 281 88 88 88

In life-threatening situations, also contact local emergency services (999).